General Questions
Below are some of the common questions about orders
1. Do you offer local pickup if I order online?
Yes, you can place your order online and pick it up from our store. Simply leave a note at checkout requesting local pickup so we can hold it for you.
2. I am unsure about the size of an item to order. Can I buy the same size that I wear from another brand?
Not necessarily. Sizing can vary from brand to brand. To ensure the best fit, please refer to the size chart located on each product page before placing an order. This helps avoid sizing issues and prevents unnecessary return shipping costs.
3. I would like to inspect an item and try on the size before placing an order. Can I visit your store?
Absolutely! Our retail outlet in Australia is open during standard business hours listed on our Contact Us page. You’re welcome to visit, try items on, and confirm your purchase in person.
4. I want to order an item but it appears to be out of stock. What shall I do?
We restock frequently. If an item shows out of stock, simply click the NOTIFY WHEN AVAILABLE button on the product page to receive an email update as soon as it’s back in stock.
5. I want to buy an item soon but it shows Out of Stock. How long does it take you to restock an item?
Stock is replenished regularly. If you need an item urgently, contact us for availability. In some cases, we may have stock reserved for in-store customers or can provide you with an estimated restock date.
6. I like an item in your collection but would like to customize the size or design. Can you help?
Depending on the item and customization requirements, we may be able to assist — particularly with jackets and certain leather goods. Please contact us with your request and we will confirm feasibility and next steps.
7. How can you offer such low prices? Is this a compromise on quality?
Not at all. We manufacture many items ourselves and source others directly from trusted suppliers. This allows us to ensure quality while keeping prices competitive. Instead of inflating margins, we choose to pass savings on to our customers.
8. I am a plus-size person and my size is not listed. Can you help?
Yes, we can provide plus sizes for many of our products. Please contact us with your size request and we’ll confirm availability or make arrangements where possible.
Shipping & Delivery
Below are some common questions about shipping and delivery.
1. What is the usual time for delivery of an order?
We offer multiple delivery options at checkout and dispatch most orders within 1 business day. Delivery times depend on the shipping method selected. We work with reliable carriers like Australia Post, CouriersPlease and Fastway. More details are available in our Delivery Policy.
2. Do you ship internationally? What are the charges?
Yes, we ship worldwide. International shipping rates and policies can be found in our Shipping & Returns section.
Payment Options
Below are some common questions about payment options.
1. What are the payment options to place an order online?
We offer multiple secure payment methods, including:
- Visa, MasterCard, AMEX (credit & debit)
- PayPal
- AfterPay
- ZipPay
- Cash for in-store purchases only
2. Do you have EFTPOS facility at store?
Yes, EFTPOS is available for in-store card payments.
Returns & Exchange
Below are some common questions about returns and exchange.
1. I want to return my purchase for exchange. How can I do it?
No worries — we offer hassle-free returns and exchanges. Please refer to our Return Policy for details.
2. I would like to return a gift purchased from your store. How can I exchange it?
All eligible items can be exchanged as per our Return Policy. Please contact us with the order details (name and order number if available), and we will guide you through the return process.
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