Refund policy

At RIDERACT®, we stand behind the quality of our gear. That’s why we offer a hassle-free Money Back Guarantee across our entire product range.

If you change your mind, don’t love your purchase, or simply need a different size or color, you’re welcome to return it — provided it is unused, with original tags & packaging.

⚠️ Items must be returned unused, in original condition and packaging.
Please do not over-pack products when returning them.

You have up to 30 days from the date of delivery to return most items.

📨 How to Start a Return

Before returning any item, you must contact us first.
We will open a return case and provide full instructions.

Returns sent without prior authorization may delay the process.

🚚 Return Shipping Costs

We provide a free return label only when your return qualifies to be covered by us.

We do not reimburse return postage unless:

  • It has been approved in writing, before you return the item

  • The return is due to our error (wrong item, defective product, etc.)

For all other cases, return shipping is the buyer’s responsibility.

💰 Refunds

Once we receive and inspect your item, refunds are issued within 3 business days.

⚠️ Important Refund Notes

  • No restocking fee applies for standard returns

  • Original shipping charges are non-refundable

  • If you have received free shipping on your original order and you want to return your order for refund, we may deduct the original shipping cost what we paid to deliver your order.

🔧 Faulty or Incorrect Items

If you receive a wrong or defective item and want a replacement, we will cover return shipping.

If you choose a refund instead of the free replacement, the return will be considered change of mind and:

  • Original shipping cost (if any) is not refundable

  • You are responsible for return shipping

🔁 Exchanges

We are happy to exchange your purchase for another size or color.

Please note:

  • Free shipping applies only to the first delivery on your original order

  • If your desired size/color is temporarily out of stock, we will try to source it — otherwise, the return will be processed as a refund

  • Return postage for exchanges is the buyer’s responsibility (unless we are at fault)

🛑 Intention-to-Return Policy

An Intention to Return means purchasing items:

  • Only to try on or inspect, with plans to return

  • Buying multiple sizes or colors to choose from

We discourage this, as it impacts stock availability.

If you need to order for fitting purposes, contact us first and we will try to accommodate you.

📌 Without prior arrangement, a 10% restocking fee may apply on returns made for this reason.

❓ Need Assistance?

Not sure which size to choose? Trying to confirm fit before ordering?
We're here to help — reach out to us before purchasing and we’ll guide you.

📩 Use the contact form
💬 Chat with us live for instant support